OnQ puts the power of professional mystery shoppers to work for you...at a price your business can afford!

On-Q is a service owned by Service Evaluation Concepts. SEC is one of the country's leading customer experience management firms, and we provide mystery shopping and other brand research solutions to some of the best known brands in the world.

Professional Mystery Shopping is a tool used by companies to measure quality of service or gather specific information about products and services. Mystery shoppers pose as normal customers in everyday situations where they are purchasing a product, asking questions, registering complaints or behaving in a certain way. They then provide detailed reports about the experience they had to enable companies to train and motivate staff to offer a positive customer experience to each customer and to make operational adjustments to improve the customer experience.

Mystery shopping can help your company:

• Retain Current Customers
• Attract New Customers
• Improve Customer Service
• Enhance Customer Loyalty
• Measure, Monitor & Maintain "Non-Negotiable Standards"
• Enhance Employee Selling Skills
• Identify & Reward Best Practices
• Identify Training Needs
• Reduce "Current Customer" Complaints
• Increase the Average Sale
• Increase the Number of Sales Transactions

Our single most important resource is our panel of over 250,000 research participants (Brand Agents) from around the world. These BA’s come from all walks of life and are sufficiently diverse, in terms of culture, race, gender, age and ethnicity as to enable SEC to undertake engagements that cross cultural boundaries and borders.

SEC’s clients represent companies and brands of every size, across many different sectors and verticals. We offer experience in these industries: banking, consumer goods and services, convenience stores and service stations, government, grocery, health-care, fashion, hospitality and resorts, financial services, Insurance, luxury goods, retail, technology, mass merchandise & specialty retail, restaurants (quick serve, casual & fine dining), media and entertainment, travel and others.